Water Clerk

The Clerk serves as the link between the Public Works Dept. and citizens.

The City Water Clerk is responsible for providing customer service and administrative support for the municipal water department. This position assists residents with water utility accounts, processes payments, maintains accurate records, and helps ensure efficient operation of water billing and customer services.

• Process water utility payments and maintain customer account records.
• Set up new water service accounts and handle transfers, disconnections, and reconnections.
• Prepare and distribute monthly utility bills.
• Answer customer inquiries regarding billing, service issues, and account information.
• Assist customers in person, by phone, and through email correspondence.
• Maintain accurate records of payments, deposits, and account adjustments.
• Coordinate with field personnel regarding meter readings, leaks, service orders, and utility concerns.
• Process work orders and service requests.
• Balance daily cash receipts and prepare bank deposits.
• File and organize departmental documents and records.
• Assist with reports, audits, and other administrative tasks as assigned.
• Ensure compliance with city policies and utility regulations.